Saturday 2 January 2016

Assume you are working as an operator at a call centre in India and are receiving irate calls from Americans and Lodoners.doc


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Professional Communication

1.         Comment on the appropriateness of the sender’s tone to a customer.

2.         Point out the old – fashioned phrases and expressions.

3.         Rewrite the reply according to the principles of effective writing in business.

1. What is non – verbal communication?  Why do you suppose that this commercial relies primarily on non-verbal communication between a young man and a gorgeous woman?  What types of non – verbal communication are being used in this case?

2. Would any of the non-verbal communications in this spot (ad) not work well in another culture?

3. What role does music play in this spot? Who is the target market?

4. Is the music at all distracting from the message?

5. How else are radio stations advertised on TV?

1.         Do you find Mr. Sinha’s responses to various questions effective? Give     reasons for your view on each answer given by Mr. Sinha.

2.         Rewrite the responses that you consider most effective to the above questions in a job interview.

3.         Mr. Sinha has observed the norm of respectful behavior and           polite
conversation.  But, do you think there is something gone wrong in his case?  Account for your general impression of Mr. Sinha’s performance at the interview.

1.         Assume you are working as an operator at a call centre in India and are receiving irate calls from Americans and Londoners. How would you handle such calls? Conceive a short conversation between you and your client, and put it on paper.

2.         “Keep your cool.” What does this mean in term of conversation control?

3.         Do you agree with the view that such abusive happenings on the telephone do not have any impact on business? Justify.



Professional Communication


1.         What are the qualities of a good leader? In this case, how were they applied?

2.         Which factors contributed to motivate the troops to go ahead for such a difficult task as recovering a damaged vehicle from such a difficult and treacherous terrain and getting it repaired in such a short time?

3.         Which incidents indicate the importance of good interpersonal relationships with juniors, peers and superiors and what is the importance of good interpersonal relationships?

1.         Is it appropriate to have the manager finish the check-out? Or, should the front desk agent just take the heat?

2.         Would you have handled the situation in the same manner?

3.         What would you have done differently?

4.         Communication improvement is required for both of the parties involved or any one of them? Justify your opinion.

1.         Do you find Mr. Sinha’s responses to various questions effective? Give     reasons for your view on each answer given by Mr. Sinha.

2.         Rewrite the responses that you consider most effective to the above questions in a job interview.

3.         Mr. Sinha has observed the norm of respectful behavior and           polite
conversation.  But, do you think there is something gone wrong in his case ?  Account for your general impression of Mr. Sinha’s performance at the interview.

1.         Assume you are working as an operator at a call centre in India and are receiving irate calls from Americans and Londoners. How would you handle such calls? Conceive a short conversation between you and your client, and put it on paper.

2.         “Keep your cool.” What does this mean in term of conversation control?

3.         Do you agree with the view that such abusive happenings on the telephone do not have any impact on business? Justify.


WE PROVIDE CASE STUDY ANSWERS, ASSIGNMENT SOLUTIONS, PROJECT REPORTS AND THESIS

ARAVIND - 09901366442 – 09902787224








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